What is APPLAUSE?
Welcome to APPLAUSE, the ultimate calligraphy cut companion!
Unlock your artistic potential with our all-in-one customer platform, designed to be your go-to hub for all things calligraphy. From seamless membership management to a treasure trove of educational resources and boundless inspiration, APPLAUSE has it all.
But hold onto your pens, because the future holds even more excitement – be sure to log in regularly and stay tuned for the amazing updates coming your way!
What are the functionalities of APPLAUSE?
APPLAUSE offers a range of essential functions for your collaboration with calligraphy cut. Here's what you can do within the platform:
- Access the integrated store for purchasing items like new memberships.
- Utilize the calligraphy cut Digital Academy to gain comprehensive knowledge about working with the calligraphy pen.
- Earn status points as you complete academy courses.
- Review your past orders and access invoices in your customer account.
- Manage your salon data.
Additional features will be added to the functionality over time.
FOR OWNERS / MANAGERS
Can I order the membership without the welcome kit?
No, ordering a new membership without the welcome kit is not possible. We believe in providing every stylist with the essential tools to learn calligraphy cut to maintain a high standard of quality. This ensures that you can learn how to work with the calligraphy pen effectively from the beginning.
Can I purchase the welcome kit without the membership?
Buying the welcome kit separately, without a membership, is not an option. However, you may purchase additional training materials like mannequin heads or accessories in our online shop.
Do I need to provide my VAT ID during registration?
If you are located outside Germany, you should provide your VAT ID to ensure accurate VAT calculation and refunds. For customers within Germany, VAT ID is not required.
I've finished my order and registration. How do I begin using the Digital Academy?
After your initial membership purchase, it is automatically linked to your account. There's nothing else you need to do; you can simply get started right away. If you purchased the membership for one of your employees, please follow the steps below.
I’d like to assign the membership to a different employee than before. How can I transfer it to them?
If want to transfer a membership to another employee, follow these steps:
- Go to the "Memberships" section.
- Choose the membership you want to transfer and click the three dots located on the right side above the respective name.
- Select "Release user" to remove the membership from the account.
- The membership is now unassigned. To assign it to the correct employee, click "Assign user".
- Choose the employee you wish to give the membership to. If they are not listed, you may need to send them an invitation first. Instructions for inviting your employee can be found here.
- Click “Save”.
How do I invite my employees to calligraphy cut and APPLAUSE?
To invite your employees to calligraphy cut, follow these steps:
- Click on "Invite employees" in your dashboard.
- Enter your employee's email address in the provided field.
- Send the invitation. Your employees can register by clicking the link in the email and will be automatically assigned to your salon.
- Assign a membership to your employee’s account.
My registered employee can't access content in the Digital Academy. What should I do?
To grant your employee access to the Digital Academy content, they need to be assigned a membership. Here's how:
- Go to "Memberships" and click on "Assign user".
- Select the employee who needs access.
- Click on “Save”.
If you don't have any available memberships, you may need to purchase a new one first.
How do I purchase a new membership?
To purchase a new membership, follow these steps:
- Go to the "Memberships" tab from the upper right corner dropdown menu.
- Click on "Add membership".
- Use the plus and minus buttons on the right to adjust the quantity of memberships you want to purchase.
- If you have a promotion code, enter it in the designated field.
- On the left, you can update your billing, delivery, and payment information if required - you can add a new shipping address or payment method in your account.
- Click "Pay now" to complete the process, and your new membership will be immediately visible in your account.
How can I change my invoice address?
To change your invoice address, follow these steps:
- Click on "Master data" in the top right dropdown menu.
- Change the information that need to be updated in the provided fields.
- Click “save” to complete the process.
How do I add a new shipping address to my salon?
To add a new shipping address, follow these steps:
- Click on "Addresses" in the top right dropdown menu.
- Select "Add address”.
- Fill in the required information in the provided fields.
- Complete the process.
During the next order process, you cann choose the newly added shipping address.
How do I add a new payment method to my account?
To add a new payment method, follow these steps:
- Click on "Payment Methods" in the top right dropdown menu.
- Choose "Add payment method."
- Fill in the required fields for either credit card or SEPA debit with your details.
- Click "Save."
The newly added method is automatically set as the default method.
Where can I order new blades, haircare products, accessories, and marketing material?
You can purchase blades, haircare products, accessories, and marketing materials in our online shop, simply click here.
I no longer need a membership. How can I cancel it?
You can cancel your membership at any time until the end of the current month by returning your Calligrapher to us. However, before you do so, we would appreciate it if you could send us an email or contact us by phone to inform us of your intention to cancel.
We value your membership and hope that we can find a solution together. You can reach us at:
Email: email@example.com / Phone: +49 2522 83 60 600
How do I access the Digital Academy?
To access APPLAUSE and the Digital Academy, follow these steps:
- You will receive an invitation link via email from your supervisor after they invited you via email to APPLAUSE. This may take a few minutes.
- Click on the link in the email to access the registration form.
- Fill out the form with your information and save it.
Once your supervisor assigned you a membership, you will be able to view the education content in the Digital Academy.
I'm registered but can't see any content in the Digital Academy, and there's a message stating I don't have a membership. What should I do?
Your supervisor needs to assign you a membership to access the Digital Academy. Please ask your manager to assign you a membership.
Why can't I access all the courses in the Digital Academy?
To unlock higher-level courses (e.g. SilverStar or GoldStar), you need to complete all previous certifications.
What are Status Points for?
Status Points track your progress in the Digital Academy. You earn points for watching and completing lessons. The functionality of Status Points may expand in the future. However, they do not replace Black-, Silver-, or GoldStar certification.
What happens to my progress if I pause my membership?
Your progress is saved in your personal account, so it will be preserved even if you pause your membership. You can continue from where you left off when you resume.
How does the training and certification process work?
To begin, access the Digital Academy and commence by watching the relevant lessons to complete the basic training. Afterwards, you can proceed to undertake your certification. We recommend scheduling your certification appointment before starting the lectures, providing you with a set date and goal to work towards. This approach helps you maintain focus while progressing through the content.
How can I register for certification?
You can find an overview of seminars and certification dates here, and you can also register for them on the same page.